Effective Date: 05 August 2025
Welcome to Mqoola Services. These Terms & Conditions govern your access to and use of our website and services. By visiting our site, submitting a request, or hiring us for any service, you agree to the terms outlined below. If you do not agree, please do not use our website or services.
1. Services
Mqoola Services offers maintenance and home improvement services, including (but not limited to) electrical, plumbing, AC maintenance, painting, cleaning, carpentry, pest control, and other property services. All services are subject to availability and confirmation at the time of booking.
2. Bookings & Appointments
- Appointments can be made through our website, email, phone, or WhatsApp.
- Clients are requested to provide accurate details to avoid delays or cancellations.
- Mqoola Services reserves the right to reschedule appointments in case of unforeseen circumstances (e.g., weather, emergencies, or technician availability).
3. Pricing & Payments
- All prices will be quoted in advance, either as fixed rates or estimates based on the nature of the service.
- Additional charges may apply for extra work not included in the original agreement.
- Payments must be made upon completion of the service unless otherwise agreed in writing.
- We accept cash, bank transfer, and other approved payment methods.
4. Cancellations & Rescheduling
- Clients must notify us at least 24 hours before their scheduled appointment for cancellations or changes.
- Late cancellations may be subject to a fee to compensate for the reserved time slot.
5. Service Warranty
- We stand by the quality of our work and may offer limited warranties for specific services.
- Any issues must be reported within 48 hours of service completion for review.
- The warranty may be voided if third-party interference or misuse occurs.
6. Client Responsibilities
- Clients are expected to provide safe and reasonable access to the service area.
- All valuable or fragile items should be secured or removed prior to service.
- If special access (e.g., building security clearance) is required, the client must arrange it in advance.
7. Liability Disclaimer
Mqoola Services will take every precaution to ensure safe and proper service. However:
- We are not liable for any indirect, incidental, or consequential damages.
- We are not responsible for issues arising from pre-existing property conditions, hidden damages, or client-provided materials.
- Clients must report any service-related concerns promptly for resolution.
8. Intellectual Property
All content on this website — including text, images, branding, and service descriptions — is the property of Mqoola Services and may not be used or reproduced without written permission.
9. Privacy
We respect your privacy and handle personal data according to our Privacy Policy. By using our website or services, you agree to how we collect and use your information.
10. Modifications to Terms
Mqoola Services reserves the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of any revised terms.
11. Governing Law
These terms are governed by the laws of [Insert Country/Region, e.g., the United Arab Emirates]. Any disputes shall be resolved in the competent courts of the applicable jurisdiction.
12. Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact us:
Mqoola Services
📍 Office # 210, Al-Asmawi Building, Sheikh Zayed Road, Dubai
📧 info@mqoolaservices.com
📞 +971 52 633 1695